EngagementFedEx terms vary by service and charge type, so each needs a separate check.

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FedEx invoice audit and refund recovery

ebb Logic™ checks every FedEx invoice against the terms for each service and charge type. Seventeen audit rules review every invoice line each week to identify billing errors and missing discounts. Our team files the claims.

Free contract review Talk it through first

400-760Contract data points modeled from a FedEx agreement

0Active rules, run against every line of every invoice

0xThe structure of a comparable UPS agreement

No feeUnless something is recovered

In shortA brief explanation of the service and what it covers.

What is a FedEx invoice audit?

The short answer

A FedEx invoice audit checks every charge on your FedEx invoice against your own agreement, not the published rates. It reviews base discounts for each service, the earned discount tiers on top of them, minimum charge floors, dimensional divisors, fuel, and each surcharge discount by the service it applies to. Recoverable shortfalls are claimed. Missing or misapplied terms become negotiation points.

Our FedEx invoice audit runs in ebb Logic™, checking base and earned discounts, minimum net charges, DIM divisors, fuel, surcharge modifications, duplicates and shipments with no incentive applied. Our team pursues missing credits and explains contract gaps that may be worth negotiating.

The problemThe terms and billing details we review before estimating savings.

FedEx discounts must be checked service by service.

FedEx agreements specify rates by service and packaging type. Earned discounts can add another set of revenue-based tiers. ebb Logic™ holds those terms separately so the audit uses the correct rate for each shipment.

ebb Logic™ reviews base discounts, earned discount tiers, minimum net charges, dimensional divisors and surcharge modifications. Each can affect what you should pay.

Surcharge modifications apply to named services and charge types. The same percentage may appear more than once but apply differently. ebb Logic™ matches each term to its scope before reporting a discrepancy.

The leversWe review the specific terms that affect what you pay.

The seventeen FedEx rules, named.

ebb Logic™ runs these seventeen rules against FedEx billing and your agreement. Checks with no discrepancy are recorded too. Ground Multiweight is not active while we validate the rule.

Ground base discount: Checks the Ground Commercial base discount for the shipment's zone and weight, including the contractual minimum.
Home Delivery base discount: Checks Home Delivery separately because it has its own pricing terms.
Ground Economy base discount: Checks Ground Economy discounts and service-specific exceptions.
Ground Return Manager discount: Checks return shipment charges against their separate pricing terms.
Express base discount: Reviews Express base discounts by service, including applicable packaging variants and minimum charges.
Earned discount ladder: Checks the earned discount using the eligible services and revenue tier defined in your contract for the billed period.
Minimum net charge floor: Checks that negotiated minimum-charge reductions are applied without counting the same discrepancy twice.
Zero-incentive base freight: Flags shipments with no discount applied where the contracted service and minimum charge show that a discount was due.
Accessorial and surcharge shortfall: Checks each surcharge against the modification for that charge type and service, using the applicable published rate.
Delivery area surcharge category: Compares the billed delivery area category with the destination's applicable category.
Fuel shortfall: Recalculates fuel from the applicable index and service basis, then check the contracted concession.
Dimensional divisor: Calculates dimensional weight using the dimensions on record and the divisor in your agreement.
Dimensions missing: Flags dimensional charges with no supporting dimensions in the available records for further review.
Duplicate billing, same invoice: Checks for duplicate shipment charges within one invoice.
Duplicate billing, across invoices: Checks for the same shipment charged on separate invoices.
International import discount: Checks inbound international shipments against their negotiated terms.
International third party discount: Reviews the separate terms for third-party-billed international shipments.

What you getSee sample findings, claim tracking and estimated recovery before deciding whether to proceed.

What the audit produces.

Each example shows the audit rule, the expected charge under the agreement, the billed amount and the difference.

01FindingsEvery line re-rated against the agreement, weeklyIllustrative data

Example audit findings showing the rule, the expected charge under contract, the amount billed, and the variance.
Rule	Service	Zone	Weight	Expected	Billed	Variance
EARNED_DISCEarned discount	Ground Commercial	5	12 lb	$9.84	$14.21	+$4.37
FUEL_SHORTFALLFuel	Ground Residential	4	7 lb	$2.61	$3.34	+$0.73
DIM_WRONG_DIVISORDIM divisor	Ground Commercial	6	18 lb	$16.40	$22.07	+$5.67
DAS_CATEGORY_MISMATCHDAS category	Home Delivery	7	3 lb	$4.15	$7.40	+$3.25
DUP_CROSS_INVOICEDuplicate, cross invoice	Next Day Air Saver	3	2 lb	$0.00	$31.88	+$31.88
ACCESSORIAL_SHORTFALLAccessorial	Ground Commercial	2	26 lb	$3.95	$6.75	+$2.80
GSAV_DISCGround Saver discount	Ground Saver	5	1 lb	$5.62	$6.39	+$0.77
Variance on the lines shown						+$49.47

Every finding carries the arithmetic behind it: the rule, the terms it read from your agreement, the expected charge, the billed charge and the difference. A finding you cannot check is a finding you cannot take to a carrier.

02Late trackerEvery tracking number against the commitment for its service and laneIllustrative data

3Claim readyActive guarantee. Filed inside the window.

1Contract claimNo public guarantee. Recoverable under your own agreement.

1No guaranteeNot refundable. Measured as negotiation evidence.

1Window passedFiled late is worth nothing. This is why it runs weekly.

Example late deliveries, each sorted by whether it is a tariff claim, a contract claim, negotiation evidence, or outside the filing window.
Service	Committed	Delivered	Late by	Outcome	Claim value
Next Day Air Early	Tue 08:00	Tue 10:42	2h 42m	Claim ready	$68.40
Next Day Air Saver	Wed 15:00	Thu 09:15	18h 15m	Claim ready	$41.20
2nd Day Air A.M.	Thu 12:00	Thu 16:38	4h 38m	Claim ready	$29.75
Ground Commercial	Mon	Wed	2 business days	Contract claim	$14.05
Home Delivery	Fri	Mon	1 business day	No guarantee	n/a
Next Day Air	Mon 10:30	Mon 14:02	3h 32m	Window passed	$52.60

UPS gives you 15 calendar days to file a guarantee claim. A claim that is correct on the merits is worth nothing the day after the window closes, which is why the tracker runs weekly and files automatically rather than at month end.

Estimate potential recovery

Three to five percent of monthly parcel spend is the planning range for recoverable billing error. Move the slider to your monthly parcel spend.

Recoverable estimate3 to 5% of spend

Monthly parcel spend $180,000

$64,800–$108,000

Recoverable in a year at $180,000 a month. A planning range, not a quote.

Per month$5,400 to $9,000

Per quarter$16,200 to $27,000

Per year$64,800 to $108,000

What is in this number, and what is not

The band is recoverable billing error: missing earned discounts, duplicate billing, invalid address corrections, delivery area and dimensional charges that should not have applied, fuel shortfalls, and late deliveries on services that still carry an active guarantee.

It excludes structural overspend, meaning charges billed correctly under a contract that should have been written differently. That is usually the larger number and it is recovered by renegotiating, not by filing.

Your real figure comes from your own invoices. The first look is free and tells you which half of this your money is sitting in.

Why usWe work for shippers and receive no compensation from carriers.

What makes this different.

Each term matched to the right service

ebb Logic™ checks which services each surcharge modification covers before applying it. This helps avoid claims based on a discount that does not apply to the shipment.

Earned discounts checked by tier

Earned discounts add to the base discount and can change with revenue. We check the tier that applied during the billed period against each invoice line.

Minimum charges included

ebb Logic™ accounts for the contractual minimum when calculating the expected charge. A correctly applied minimum charge should not be reported as a missing discount.

Contract gaps explained

If one service has a discount and another does not, the difference may be a contract issue rather than a billing error. We calculate the cost using your invoices to support a negotiation.

Why this orderWe review your agreement and shipment data before recommending changes.

How this actually runs.

Extract the agreement
ebb Logic™ extracts base discounts, earned tiers, minimum charges, DIM divisors and surcharge modifications from your FedEx agreement and amendments. A person checks each value and its service coverage before use.
Week 1
Load the billing
ebb Logic™ reads detailed FedEx billing files available from the billing portal or on request. No software installation is needed.
Week 1
Run the seventeen rules
ebb Logic™ runs seventeen rules against each invoice line and your agreement, including which services each surcharge term covers. Findings show the shipment, charge, term and calculated difference.
Week 2
File claims and report contract issues
Our team files eligible claims from the findings before the deadline and calculates the cost of missing or limited terms to support renegotiation.
Ongoing

Common questionsContact us if your question is not listed. We can help you assess whether the service fits your needs.

Questions shippers ask first.

Why does a FedEx audit find more than a UPS audit?

FedEx sets terms by service and packaging type, often with additional earned-discount tiers. The rules in ebb Logic™ check these separately. In agreements we have reviewed for the same shipper, the FedEx contract has sometimes contained roughly three times as many pricing details as the UPS agreement.

What is an application string, and why does it matter?

Each FedEx surcharge modification names the services or shipment types it covers. ebb Logic™ matches that scope to the package before applying the discount. This avoids reporting a missing credit where the term does not apply.

Do you check the earned discount tiers?

ebb Logic™ checks the tier applicable to the billed period and the services that count toward it under your contract. The earned discount is then checked alongside the base discount on each relevant line.

What do you need from us to start?

Your FedEx agreement with any amendments, and line-level billing data, which FedEx provides on request or through the billing portal. Read-only access to the billing account works equally well. Nothing is installed, no shipping system is touched, and nothing changes in how you create labels.

Why is one of your rules inactive?

Ground Multiweight is not active in the audit. It combines eligible packages for hundredweight-style pricing. The rule remains disabled while we validate it to avoid reporting incorrect findings.

How much does a FedEx audit recover?

Our planning range is three to five percent of monthly parcel spend before contract changes. Actual recovery depends on your terms and billing history. The initial agreement review is free.

Next doorThese related services may also be useful for your business.

Related work.

FedEx contract negotiation

Every priced term in the agreement, from base and earned discounts to minimums, DIM, surcharges, fuel, multiweight, returns and international pricing, modeled against your own shipment file so you know what each concession is worth before you sign, then verified on the invoices after.

For shippers negotiating, renewing or reviewing a FedEx agreement 02

UPS invoice audit

Our UPS invoice audit runs in ebb Logic™, checking portfolio tiers, ground discounts, DIM divisors, annual rate caps, fuel and accessorial incentives. Fourteen UPS-specific rules identify missing credits and contract terms worth renegotiating.

For UPS shippers who want to verify their invoice charges 03

Parcel audit

A parcel invoice audit checks for billing errors and contract compliance. ebb Logic™ reviews service failures, duplicates, address corrections and surcharges, then checks each charge against your discounts, tiers, minimums and accessorial terms. It runs every week, so problems are caught soon after they begin.

For shippers who want their invoices checked against their carrier agreement

Request a free contract review.

Send your agreement for a written review of potential savings and recommended next steps.

Get a free contract evaluation See a sample audit first Email info@ebblogic.com

Or call 888-356-4421

Free, and no obligation. A written evaluation back inside 48 hours. No fee unless we find documented savings. How we handle your documents

Your current agreement, any carrier
One recent invoice, if you have one
A written evaluation back inside 48 hours