ebb Logistics
EngagementComplete documentation and timely filing help avoid preventable denials.

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Parcel loss and damage claims filing

We prepare, file and follow up on parcel loss and damage claims within carrier deadlines.

Free contract reviewTalk it through first
DaysNot months, to file inside the window
DocumentationWhere most denials are actually decided
AppealedWhere the denial does not hold up
TrackedThrough adjudication, not just submitted
In shortA brief explanation of the service and what it covers.

What is parcel claims filing?

The short answer

Parcel claims filing means preparing, submitting and following up carrier claims for lost, damaged or late shipments. Most claims are denied for missing paperwork or missed deadlines rather than on merit. So the work is gathering proof of value, packaging evidence, tracking records and proof of delivery, filing inside the carrier’s window, and appealing denials that do not hold up under the carrier’s own terms.

Loss and damage claims prepared, filed, and tracked to resolution, including the documentation requirements that get most claims denied.

The problemThe terms and billing details we review before estimating savings.

Claims need the right evidence and timely follow-up.

A valid loss or damage claim can be denied if it is filed late or lacks required evidence. We review the carrier requirements and prepare the documents before submitting.

Proof of value, packaging photos and inspection records may be needed. Keeping that evidence before damaged goods or packaging are discarded can be important to the claim.

We also compare tracking and billing data to identify potential claims that have not been reported through customer complaints.

Why usWe work for shippers and receive no compensation from carriers.

What makes this different.

01

Potential claims identified

We compare tracking and billing records to identify losses, damage and service failures that may qualify for a claim.

02

Documents prepared before filing

We gather invoices, proof of value, packaging evidence and inspection records required to support the claim.

03

Claims followed through to a decision

We track submissions and appeal denials where the evidence and carrier terms support an appeal.

Why this orderWe review your agreement and shipment data before recommending changes.

How this actually runs.

  1. Identify claimable shipments

    We compare tracking and billing data to identify potential loss, damage and service failure claims.

    Weekly

  2. Assemble the documentation

    We gather invoices, proof of value, packaging evidence and inspection records before filing.

    Before filing

  3. File and pursue

    We submit claims within carrier deadlines, track the response and appeal where the evidence supports it.

    Inside the window

  4. Fix what keeps recurring

    We report recurring problems by lane, packaging and service so your team can address the cause of repeated claims.

    Ongoing
Common questionsContact us if your question is not listed. We can help you assess whether the service fits your needs.

Questions shippers ask first.

Why do our carrier claims keep getting denied?
Claims can be denied because of late filing or missing evidence. We review proof of value, packaging records and inspection documents against the carrier requirements before submission.
How long do we have to file a lost or damaged package claim?
Deadlines vary by carrier and claim type. Service-guarantee claims can have short filing windows, while loss and damage claims follow different rules. We check the applicable deadline for each claim.
What documentation do we need for a damage claim?
Usually tracking records, a commercial invoice or other proof of value, and evidence of the damage and packaging. Keep the packaging and photos until the carrier requirements have been checked.
Can a denied claim be appealed?
Sometimes. We review the reason for denial and whether missing documents or the carrier terms support an appeal. A reversal is not guaranteed.
Is claims filing worth outsourcing for our volume?
We start by reviewing tracking and billing data to identify potentially claimable shipments. That helps estimate whether the likely recovery justifies the work.
Before you callFree guides and tools on published carrier data, covering the terms this service works on.

Guides and tools.

01

UPS and FedEx invoice auditing

The checks that find money, the evidence a dispute needs, and the deadlines.

Guide
Next doorThese related services may also be useful for your business.

Related work.

01

Parcel audit

A parcel invoice audit checks for billing errors and contract compliance. ebb Logic™ reviews service failures, duplicates, address corrections and surcharges, then checks each charge against your discounts, tiers, minimums and accessorial terms. It runs every week, so problems are caught soon after they begin.

For shippers who want their invoices checked against their carrier agreement02

Contract negotiation

We review twelve months of your shipping invoices and compare your contract terms with those available to similar shippers. This parcel rate benchmarking helps us identify changes worth requesting. We then negotiate directly with your carrier.

For shippers reviewing or renewing carrier agreements03

Shipping and packaging supplies

Packaging supply sourcing, evaluated against dimensional weight exposure rather than unit cost alone.

For shippers whose package size increases their billed weight

Request a free contract review.

Send your agreement for a written review of potential savings and recommended next steps.

Get a free savings estimateSee a sample audit firstEmail [email protected]

Or call 888-356-4421

Free, and no obligation. A written evaluation back inside 48 hours. No fee unless we find documented savings. How we handle your documents

  • Your current agreement, any carrier
  • One recent invoice, if you have one
  • A written evaluation back inside 48 hours