Negotiate better terms.Audit every invoice. Analyze every shipment.
Led by former management from major carriers, our team combines decades of operational experience with our proprietary parcel audit and analytics platform, ebb Logic™, to lower your shipping costs and boost your bottom line.
Free, with no obligation. Receive a written evaluation within 48 hours. No fee unless we find documented savings. How we handle your documents
Not ready to send a contract? Talk to a parcel expert first: info@ebblogic.com or ask a question.
| Tier 3 | $5,000.00 – $9,999.99 | |
| Tier 4 | $10,000.00 – $24,999.99 | current |
| Tier 5 | $25,000.00 – $49,999.99 |
| Service | Tier 3 | Tier 4 | Tier 5 |
|---|---|---|---|
| Next Day Air Saver | 43.0% | 46.0% | 49.0% |
| Ground Commercial | 35.5% | 38.5% | 41.0% |
| Ground Residential | 31.0% | 34.0% | 36.5% |
| Ground Saver 1 lb+ | 10.0% | 12.0% | 14.0% |
| Fuel Surcharge | all services, applied after incentive | ||
3.3 Incentives apply to Transportation Charges only and shall not apply to Fuel Surcharge, Accessorial Charges, Additional Handling, Large Package or Residential Surcharge.
3.4 Tier shall be determined weekly from the Customer’s Rolling Average Weekly Revenue for the preceding fifty-two (52) weeks and is subject to adjustment without notice.
Illustrative agreement, built from terms common to UPS and FedEx contracts. Not a client document.
We lower your actual shipping costs, not just your headline discount.
Carrier contracts are packed with extra fees, minimum charges, and volume rules that quietly drive up your bill. Our team used to manage these pricing models inside major carriers, so we know exactly where to find savings and how to negotiate better rates for you.
We focus on improving your agreement with your existing carrier. You get lower rates without the friction and stress of changing providers.
Some of the major terms we negotiate.
- 01Base rates and incentive scheduleDiscounts off published rates, specified by service, weight band and zone.
- 02Earned discount tiersThe revenue or volume thresholds that set your discount, and how the rate changes if you fall below them.
- 03Minimum net chargeThe minimum amount billed when the discounted rate is lower. We measure how many packages are affected.
- 04Fuel surchargeThe fuel index, calculation basis, discounts and any caps in your agreement.
- 05Residential and delivery area surchargesSeparate delivery fees that may not be covered by your transportation discount. We review the terms for each.
- 06Additional handling and large packageFees triggered by size, weight or packaging. We review the rate and check that the criteria were applied correctly.
- 07Dimensional weight and the DIM divisorThe divisor converts package volume into dimensional weight. We estimate how a change would affect your billed weight and cost.
- 08Peak and demand surchargesSeasonal fees, including the thresholds and caps that affect your shipments.
- 09Service guarantee and refund termsService guarantee coverage, any waivers and the eligible refunds associated with late deliveries.
- 10Amendment and expiration languageExpiration dates, renewal terms and notice requirements, including surcharge discounts that end before the rest of the agreement.
Every charge audited. Every discrepancy explained.
ebb Logic™ is our proprietary audit platform. Every week, it automatically checks your shipping charges against your exact contract terms. It flags billing errors, unexpected fees, and rate mismatches so our team can claim refunds directly from your carriers.
We back up every refund claim with clear proof, matching the shipment data directly to your contract rules to ensure carriers honor the terms of your agreement.
Beyond industry-leading parcel and freight auditing, ebb Logic™ provides you with a customized analytics dashboard. It tracks your key cost drivers, like delivery zones, surcharges, and package dimensions, while giving you real-time visibility into your parcel and freight operations.
How this is calculated
Billing error recovery uses a 0.5%–2.0% band on audited spend, the range published across the parcel audit category. Audit frequency scales it down, because errors already caught are not recoverable twice.
Accessorial exposure scales with residential share, from 18% of spend at zero residential to 38% at full residential, with 8%–22% of that treated as negotiable.
Incentive structure is modeled at 2%–6% of base transportation.
Directional only. The real number comes from your agreement and twelve months of billing data, which is what the evaluation produces.
See what better terms and accurate billing could save you.
Adjust your annual shipping spend, residential delivery share, and audit frequency to explore potential savings from billing corrections and better contract terms. The calculator gives you an initial range based on the assumptions shown below it. For a custom estimate, our team can analyze your actual carrier agreement and shipping data to show you exact savings potential.
Better agreements start with knowing where you ship.
Where your packages travel helps determine which carrier discounts matter most to your business. We use your shipment data to identify the zones and services driving your costs and focus negotiations on the ones you actually use. Explore the map to see how shipping origin and package weight can impact ground shipping costs.
Select an origin to redraw the bands.
- Zone 21–150 mi · 1 metros1.00×
- Zone 3151–300 mi · 1 metros1.07×
- Zone 4301–600 mi · 13 metros1.17×
- Zone 5601–1000 mi · 8 metros1.29×
- Zone 61001–1400 mi · 3 metros1.33×
- Zone 71401–1800 mi · 2 metros1.51×
- Zone 81,801+ mi · 7 metros1.66×
Band mileages are the published UPS and FedEx ground zone structure. The index is each zone’s published rate divided by zone 2 at the same weight, taken from the FedEx Standard List Rates effective January 5, 2026. Change the weight and the spread changes with it, which is the point: a zone penalty quoted without a weight attached does not mean anything.
How we help.
We review twelve months of your shipping invoices and compare your contract terms with those available to similar shippers. This parcel rate benchmarking helps us identify changes worth requesting. We then negotiate directly with your carrier.
A parcel invoice audit checks for billing errors and contract compliance. ebb Logic™ reviews service failures, duplicates, address corrections and surcharges, then checks each charge against your discounts, tiers, minimums and accessorial terms. It runs every week, so problems are caught soon after they begin.
Our UPS invoice audit runs in ebb Logic™, checking portfolio tiers, ground discounts, DIM divisors, annual rate caps, fuel and accessorial incentives. Fourteen UPS-specific rules identify missing credits and contract terms worth renegotiating.
Our FedEx invoice audit runs in ebb Logic™, checking base and earned discounts, minimum net charges, DIM divisors, fuel, surcharge modifications, duplicates and shipments with no incentive applied. Our team pursues missing credits and explains contract gaps that may be worth negotiating.
What this looks like in practice.
A discount missing from the service being used
The shipper moved most of its volume to a service that was not added to the amended discount schedule. Eleven months of shipments were billed at published rates.
A discount tier that did not recover with volume
Volume fell below a tier threshold during a slow season. The discount dropped and did not return when volume recovered because the agreement did not require it.
Understand the terms behind your shipping bill.
Discounts, minimum charges and surcharges all affect what you pay. We review how they work together and identify terms worth changing.
Discount tiers can change with volume
Your agreement may link discounts to weekly volume or revenue. If you fall below a threshold, your rates can increase. We monitor your position and explain the changes.
A discount does not cover every charge
A 40% transportation discount does not necessarily reduce the total bill by 40%. Published rate changes, fuel, minimum charges and accessorials also affect the amount you pay.
Surcharges need their own review
Delivery area, additional handling, large package, residential and peak charges may fall outside your transportation discount. We review their cost and the terms available for each.
Four things that decide this.
We work for shippers, never carriers.
No carrier pays us, and no carrier has a say in what we recommend. What we ask for in a negotiation comes from your shipment data and your goals.
We priced these agreements from the inside.
Our team came out of carrier pricing and account management at DHL, FedEx, UPS and USPS. We know which terms move, which do not, and what a carrier will accept this quarter.
We are paid out of what we find.
Fees come from recovered billing errors or documented savings. There is no retainer, and an engagement that finds nothing costs you nothing.
We stay after the agreement is signed.
ebb Logic™ re-rates every invoice against the terms we negotiated, and our team files a claim for each error it finds. Most of what a good agreement is worth is won or lost in the billing that follows it.
Just fill out these four lines.
No need to dig up your carrier agreement right now. Tell us who you ship with, and we’ll tell you where the savings are and what they’re worth.
We’ll send a clear written response in 48 hours or less, free of charge, with zero pushy sales calls.
Or call 888-356-4421
Better terms. Accurate invoices. One team responsible for both.
Lowering shipping spend takes true carrier expertise and relentless invoice tracking. We secure your contract terms first, then deploy ebb Logic™ to catch billing errors and deliver custom visibility into your shipping data. We stay involved from the first review through every billing cycle that follows.
- Option one
Manage it with software
Audit software can organize your shipping data and flag potential billing errors. Your team takes responsibility for reviewing the findings, pursuing claims, and working with the carrier.
This approach works best when you have the time and carrier expertise to turn those findings into refunds and better contract terms.
- Option two
Bring in a negotiation specialist
A consultant can review your agreement and help secure better rates and terms. The scope of the engagement determines what happens after the agreement is signed.
If ongoing auditing is not included, your team still needs a way to verify the new rates, track volume commitments, and catch billing errors.
- How we work
Carrier expertise and ebb Logic™, working together
We leverage all your shipping data to build the case for better terms. Our team brings experience from inside the carrier to negotiate an agreement that fits your business.
We manage ebb Logic™ around your existing billing files and workflows. After signing, we check charges against the agreement, pursue refunds for billing errors, and monitor changes that affect your costs.
One team to negotiate your terms, verify your invoices, and help you understand what you are saving.
Carrier updates and shipping tools.
Follow carrier rate and surcharge changes and understand their effect on shipping costs.
Get carrier rate updates.
Get carrier rate and surcharge updates with an explanation of their effect on shipping costs. We send relevant updates only, and you can unsubscribe at any time.
Common questions about our services.
What does a parcel consultant actually do?
How much can we save on UPS or FedEx shipping?
Do we have to switch carriers?
Our discount already looks strong. Is there anything left?
How is this different from parcel audit software?
How do you know what rates are actually achievable?
How do we compare parcel audit providers objectively?
How are you paid?
Will this damage our relationship with our carrier rep?
We help companies like yours reduce shipping costs and strengthen carrier agreements. Because we negotiate and manage transportation contracts every day, we know where better rates, waived fees, and stronger terms can be secured. As UPS and FedEx continue to adjust pricing, we actively monitor and audit agreements to help ensure you receive the savings and protections you negotiated. Combined with our ebb Logic™ platform, we deliver a clear, customized strategy designed to improve both cost and performance.
Ray JohnsonCEO of ebb Logistics, with twenty-five years of experience at UPS, including carrier pricing.
Send your agreement for a free review.
Get a written review of your agreement and any potential savings. There is no cost, obligation or required sales call.
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- 02Current state
- 03Where to send it
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