EngagementNo recovery, no fee.

Parcel audit services and software

ebb Logic™, our proprietary audit platform, checks every UPS and FedEx invoice against your carrier agreement each week. Our team pursues the eligible refunds and reports the recurring billing errors, so you can see which charges are wrong and what is being done to recover them.

Free contract review Talk it through first

~0Contract data points modeled from a typical agreement

0Active audit rules, tested against every line, every run

3-5%Of monthly parcel spend typically recoverable

No feeUnless something is recovered

In shortA brief explanation of the service and what it covers.

What is a parcel audit?

The short answer

A parcel audit checks every shipment on your carrier invoices against your own contract and the carrier’s service guarantee, then files claims for anything recoverable. ebb Logic™, our proprietary audit platform, runs that check every week: missed discounts, duplicate charges, invalid address corrections, wrong residential, delivery area and dimensional charges, fuel errors and late deliveries on guaranteed services. Our team files the claims. The audit runs on contingency, so you pay only from what is recovered.

A parcel invoice audit checks for billing errors and contract compliance. ebb Logic™ reviews service failures, duplicates, address corrections and surcharges, then checks each charge against your discounts, tiers, minimums and accessorial terms. It runs every week, so problems are caught soon after they begin.

The problemThe terms and billing details we review before estimating savings.

Recover refunds and catch recurring billing errors.

Carriers calculate thousands of charges using detailed contract terms. Checking them by hand is not practical, and errors repeat across billing cycles without being noticed. ebb Logic™ checks every line, every week.

ebb Logic™ checks for late deliveries covered by service guarantees, duplicate charges, incorrect address corrections, residential surcharges and dimensional weight errors. Eligible refunds must be requested within the carrier claim window, which is why the weekly run matters.

Some charges are correct under the agreement but could be reduced through better terms. ebb Logic™ identifies these alongside billing errors, and our team reports both so you can address them.

ebb Logic™ extracts roughly six hundred data points from a typical parcel agreement, depending on its contents, and checks invoice lines against them. It also looks for gaps, such as a discount that covers one service but excludes another you regularly use.

The leversWe review the specific terms that affect what you pay.

What the audit checks.

ebb Logic™ runs thirty active rules against every invoice line on every run, with rule sets written for the billing of each carrier. These are the main areas covered. Findings include the calculation, the expected charge and the billed amount.

Earned discount not applied: Compares the earned incentive in your agreement with the discount applied to each invoice line.
Ground commercial and residential: Checks commercial and residential ground discounts separately against their respective terms.
Zero-incentive base freight: Flags eligible shipments billed at full published rates without an agreed incentive.
Accessorial shortfall: Compares each accessorial charge with its negotiated rate or discount.
Delivery area surcharge category: Checks the billed delivery area surcharge category against the destination's applicable category.
Fuel shortfall: Recalculates fuel using the relevant weekly index and the basis and concessions in your agreement.
Dimensional divisor: Calculates dimensional weight from recorded package dimensions using your contracted divisor.
Ground Saver and Express base: Checks Ground Saver and Express base discounts against the specific terms for each service.
Duplicate billing: Checks for the same shipment billed more than once, within an invoice or across invoices.
Minimum charge adjustments: Verifies that the minimum net charge matches your agreement when it overrides the discounted rate.
Late delivery on a guaranteed service: Compares delivery with the service commitment and checks whether the applicable guarantee was active.
Manifested but never shipped: Identifies charges for labels where the records show no carrier possession of the package.

What you getSee sample findings, claim tracking and estimated recovery before deciding whether to proceed.

What the audit produces.

Each example shows the audit rule, the expected charge under the agreement, the billed amount and the difference.

01FindingsEvery line re-rated against the agreement, weeklyIllustrative data

Example audit findings showing the rule, the expected charge under contract, the amount billed, and the variance.
Rule	Service	Zone	Weight	Expected	Billed	Variance
EARNED_DISCEarned discount	Ground Commercial	5	12 lb	$9.84	$14.21	+$4.37
FUEL_SHORTFALLFuel	Ground Residential	4	7 lb	$2.61	$3.34	+$0.73
DIM_WRONG_DIVISORDIM divisor	Ground Commercial	6	18 lb	$16.40	$22.07	+$5.67
DAS_CATEGORY_MISMATCHDAS category	Home Delivery	7	3 lb	$4.15	$7.40	+$3.25
DUP_CROSS_INVOICEDuplicate, cross invoice	Next Day Air Saver	3	2 lb	$0.00	$31.88	+$31.88
ACCESSORIAL_SHORTFALLAccessorial	Ground Commercial	2	26 lb	$3.95	$6.75	+$2.80
GSAV_DISCGround Saver discount	Ground Saver	5	1 lb	$5.62	$6.39	+$0.77
Variance on the lines shown						+$49.47

Every finding carries the arithmetic behind it: the rule, the terms it read from your agreement, the expected charge, the billed charge and the difference. A finding you cannot check is a finding you cannot take to a carrier.

02Late trackerEvery tracking number against the commitment for its service and laneIllustrative data

3Claim readyActive guarantee. Filed inside the window.

1Contract claimNo public guarantee. Recoverable under your own agreement.

1No guaranteeNot refundable. Measured as negotiation evidence.

1Window passedFiled late is worth nothing. This is why it runs weekly.

Example late deliveries, each sorted by whether it is a tariff claim, a contract claim, negotiation evidence, or outside the filing window.
Service	Committed	Delivered	Late by	Outcome	Claim value
Next Day Air Early	Tue 08:00	Tue 10:42	2h 42m	Claim ready	$68.40
Next Day Air Saver	Wed 15:00	Thu 09:15	18h 15m	Claim ready	$41.20
2nd Day Air A.M.	Thu 12:00	Thu 16:38	4h 38m	Claim ready	$29.75
Ground Commercial	Mon	Wed	2 business days	Contract claim	$14.05
Home Delivery	Fri	Mon	1 business day	No guarantee	n/a
Next Day Air	Mon 10:30	Mon 14:02	3h 32m	Window passed	$52.60

UPS gives you 15 calendar days to file a guarantee claim. A claim that is correct on the merits is worth nothing the day after the window closes, which is why the tracker runs weekly and files automatically rather than at month end.

Estimate potential recovery

Three to five percent of monthly parcel spend is the planning range for recoverable billing error. Move the slider to your monthly parcel spend.

Recoverable estimate3 to 5% of spend

Monthly parcel spend $180,000

$64,800–$108,000

Recoverable in a year at $180,000 a month. A planning range, not a quote.

Per month$5,400 to $9,000

Per quarter$16,200 to $27,000

Per year$64,800 to $108,000

What is in this number, and what is not

The band is recoverable billing error: missing earned discounts, duplicate billing, invalid address corrections, delivery area and dimensional charges that should not have applied, fuel shortfalls, and late deliveries on services that still carry an active guarantee.

It excludes structural overspend, meaning charges billed correctly under a contract that should have been written differently. That is usually the larger number and it is recovered by renegotiating, not by filing.

Your real figure comes from your own invoices. The first look is free and tells you which half of this your money is sitting in.

Sample reportA real report from real invoices. The shipper's name, tracking numbers and account numbers are masked; every figure is untouched.

What you actually receive.

This sample report shows the audit rule, contract term and invoice line behind each finding. It uses a shipper's billing data with identifying details masked.

Report cover: Shipping spend audit and savings review — Cover

Executive summary page, showing spend reviewed and savings identified — Executive summary

A single finding, with the example packages behind it — One finding, with its evidence

Read the sample report Download the PDF18 pages · Letter · opens in a new tab

Why usWe work for shippers and receive no compensation from carriers.

What makes this different.

Rated against your contract, not a rate card

ebb Logic™ recalculates charges using your agreed discounts, tiers, minimums and accessorial terms. This identifies missing discounts that a comparison with published rates would miss.

Claims filed before the deadline

ebb Logic™ runs every week, and our team files eligible claims within the carrier deadline. Timing matters because late claims can be rejected even when the billing error is valid.

Contract issues identified alongside refunds

Some high charges follow the contract correctly but point to terms worth renegotiating. ebb Logic™ separates those findings from billing errors that may qualify for refunds, and our team explains both.

Late charges tracked to the shipment

Carriers bill some charges weeks after the shipment: address corrections, dimensional adjustments, residential and additional handling surcharges. ebb Logic™ ties each late charge back to the original shipment and checks it against the same contract terms, so a late-billed error is caught and claimed like any other.

Why this orderWe review your agreement and shipment data before recommending changes.

How this actually runs.

Connect your billing data
Provide read-only access to your carrier billing account or a weekly export. ebb Logic™ reads that data without changing your shipping system.
Week 1
Rate every shipment against your contract
ebb Logic™ recalculates each charge using your discounts, tiers, minimums and accessorial terms, then compares it with the billed amount. Every finding shows the shipment, the charge and the contract term behind it.
Weekly
Submit eligible refund claims
Our team files eligible claims from those findings, covering service failures, duplicates, address corrections, residential and dimensional charges, and missing delivery records, within carrier deadlines.
Weekly
Report terms worth renegotiating
ebb Logic™ separates charges that are correct under the contract but could be reduced through a change in terms, and our team reports them each month.
Monthly

Common questionsContact us if your question is not listed. We can help you assess whether the service fits your needs.

Questions shippers ask first.

How much money does a parcel audit typically recover?

Recovery depends on your services, carrier, agreement and billing history. We review the data before estimating a result. We also identify correctly billed charges that might be reduced through better contract terms; these are separate from refundable errors.

Does UPS or FedEx actually refund late deliveries?

Sometimes, and less often than most shippers expect. Both carriers suspended the money-back guarantee on most services, and it has not returned for Ground, Home Delivery, 2nd Day Air, Express Saver or 3 Day Select. Only a narrow set of overnight and A.M. two-day services still carry an active guarantee. A late delivery on one of those is a claim we file. A late delivery on a suspended service is not refundable under the tariff, but we still measure it. It becomes either a claim under a guarantee written into your own agreement or evidence for the next negotiation.

How far back can you claim?

Refund claims are subject to the applicable carrier filing window. Older invoices can still help identify recurring costs and contract terms worth renegotiating, even when a refund deadline has passed.

Will filing claims annoy our carrier or hurt our rates?

Claims are a normal part of carrier operations. We document the charges and contract terms behind each claim and handle the process professionally.

Do we have to change our shipping systems?

No. ebb Logic™ uses read-only billing access or a weekly export. No software installation or change to your label-creation process is required.

What does a parcel audit cost?

The audit is contingency based, with no retainer or platform fee. If nothing is recovered, there is no charge. The initial review is free.

Is this parcel audit software, or a service?

Both. ebb Logic™ provides parcel audit software that checks invoice lines against your agreement each week. Our team manages the software, reviews findings, files eligible claims and identifies contract terms worth renegotiating.

Is this the same as a freight bill audit?

The principle is the same but the mechanics are different. Parcel auditing works on shipment-level billing data against a parcel agreement and a service guarantee. Freight bill auditing deals with reweighs, reclassification, accessorial charges and fuel tables, and we run that as a separate service.

What does a parcel audit actually check?

ebb Logic™ runs thirty active rules against every line of every invoice each week, fourteen of them written specifically for UPS billing. They cover earned discounts, ground commercial and residential discounts, base freight with no incentive applied, accessorial shortfalls, delivery area surcharge category, fuel on both bases, and the dimensional divisor. They also cover Ground Saver and Express base discounts, duplicate billing within and across invoices, minimum charge adjustments, rate caps, late delivery against the service commitment, and packages manifested but never shipped. Each finding shows the expected amount, the billed amount and the difference, with the math behind it.

How much can a parcel audit recover?

The calculator uses three to five percent of monthly parcel spend as a planning range for recoverable billing errors. Actual recovery depends on your agreement, service mix and billing history. Potential savings from renegotiating correctly billed charges are separate and are not included in that range.

How do I know if UPS or FedEx is overcharging me?

Compare each billed charge with the amount required by your contract, including amendments. ebb Logic™ performs those calculations across the full invoice and shows the expected charge, actual charge and difference.

What is the difference between a parcel audit and a freight audit?

Parcel auditing works on shipment-level billing data against a parcel agreement and a service guarantee. Freight bill auditing deals with reweighs, reclassification under the NMFC, accessorial charges and fuel tables on LTL and truckload bills. The principle is the same and the mechanics are entirely different, so we run freight as a separate service.

Can you verify that our negotiated discounts were applied?

Yes. ebb Logic™ recalculates each line using your incentive schedule, tier, minimums and accessorial terms, then compares it with the invoice. This identifies agreed discounts that were not applied.

How long does implementation take, and what do you need from us?

Send your agreement and amendments, plus read-only billing access or a weekly export. No software installation is required. Initial findings are usually available within a week of receiving access to the data.

Is our shipping and contract data secure?

Your agreement and billing data are used for your audit. Access is read-only; we do not need permission to ship or change your account. We do not share your contract terms with other shippers.

Where do recovered credits appear?

Approved refunds appear as credits on your carrier account. Each credit can be checked against the claim that produced it.

How many shipments do we need before an audit makes sense?

There is no single minimum volume. Recurring billing errors and the likely recovery determine whether an audit is worthwhile. The free initial review helps us assess that before you commit.

Can audit findings help with our next carrier negotiation?

Yes. Audit findings show which terms and recurring charges deserve attention. We use the shipment data to calculate the value of proposed changes during contract negotiation.

Before you callFree guides and tools on published carrier data, covering the terms this service works on.

Guides and tools.

How fuel surcharges are calculated

The index tables, the base fuel is charged on, and FedEx against UPS.

Guide 02

Fuel surcharge tracker

Compare published FedEx and UPS weekly fuel surcharge percentages by service group and review the index tables used to set them.

Tool 03

Dimensional weight history

Every divisor and scope change since 2007: 194 to 166 to 139, and DIM on every Ground package.

Guide 04

Additional handling and oversize checker

Enter a package’s dimensions, weight and packaging to see whether it triggers a UPS or FedEx additional handling, oversize or large package charge in 2026, which measurement did it, the published amount by zone, and how far the box is from the next threshold.

Tool 05

Parcel audit vs rate audit vs contract optimization

Was the bill wrong, were your terms applied, or are the terms weak? What each review finds and where to start.

Guide 06

USPS return to origin

Why USPS returns packages, which classes return free, why postage is not refunded, and how to intercept or prevent a return.

Guide

Next doorThese related services may also be useful for your business.

Request a free contract review.

Send your agreement for a written review of potential savings and recommended next steps.

Get a free savings estimate See a sample audit first Email [email protected]

Or call 888-356-4421

Free, and no obligation. A written evaluation back inside 48 hours. No fee unless we find documented savings. How we handle your documents

Your current agreement, any carrier
One recent invoice, if you have one
A written evaluation back inside 48 hours