EngagementYour discount tier affects many other charges in a UPS agreement.

Home / What we do / UPS invoice audit

UPS invoice audit and refund recovery

ebb Logic™ checks every UPS invoice against your agreement each week. Fourteen UPS-specific audit rules review the charges, and every finding includes the calculation that explains the difference. Our team files the claims.

Free contract review Talk it through first

0Rules written for UPS billing, run on every line

WeeklyInvoice checks and tier monitoring

To the centFuel reconciled against the published weekly index

No feeUnless something is recovered

In shortA brief explanation of the service and what it covers.

What is a UPS invoice audit?

The short answer

A UPS invoice audit checks every charge on your UPS invoice against your own agreement, not the published rates. It reviews your portfolio tier and the weekly revenue band behind it, ground and Ground Saver discounts, dimensional divisors, the rate cap, fuel on the discounted base, and every accessorial incentive. Recoverable undercharges are claimed. Anything else becomes a point for the next negotiation.

Our UPS invoice audit runs in ebb Logic™, checking portfolio tiers, ground discounts, DIM divisors, annual rate caps, fuel and accessorial incentives. Fourteen UPS-specific rules identify missing credits and contract terms worth renegotiating.

The problemThe terms and billing details we review before estimating savings.

UPS charges depend on your tier, discounts and minimums.

UPS charges depend on portfolio tiers, service incentives and minimum net charges. ebb Logic™ checks each input against your agreement to confirm that the invoice uses the right terms.

Your tier can change with rolling revenue. A lower tier may increase charges across several services even when there is no billing error. ebb Logic™ tracks those changes each week and our team explains their effect.

Fuel and accessorial charges need separate checks. ebb Logic™ recalculates fuel using the weekly index and your agreement, then matches address correction, delivery area, additional handling, large package, residential and demand incentives to the relevant service and charge code.

The leversWe review the specific terms that affect what you pay.

The fourteen UPS rules, named.

ebb Logic™ runs these fourteen rules against UPS billing and your agreement. Each reports whether a discrepancy was found, so you can see what was reviewed.

Portfolio tier incentive: Calculates the expected charge using the portfolio tier, service incentive and minimum net charge together, then compare it with the invoice.
Ground commercial discount: Checks the Ground Commercial discount against its own contract terms.
Ground residential discount: Checks the Ground Residential discount separately from the commercial terms.
Ground Saver discount: Checks Ground Saver's base discount and any service-specific exceptions.
Dimensional divisor: Recalculates billable weight using recorded dimensions, contracted divisors, cubic-inch thresholds and permitted measurement variance.
Annual rate cap: Where an annual rate cap applies, calculates the capped minimum from the agreed baseline and compare it with the amount billed.
Fuel surcharge, bottom up: Calculates fuel using the correct weekly index, service category, discounted transportation amount and eligible accessorials.
Fuel incentive: Checks that the negotiated fuel concession was applied to the calculated fuel charge.
Address correction incentive: Matches address correction charges with the negotiated concession for the relevant service.
Delivery area surcharge incentive: Checks delivery area concessions against the destination category and applicable service.
Additional handling incentive: Compares additional handling charges with the agreed incentive.
Large package incentive: Checks large package charges against the negotiated concession.
Residential surcharge incentive: Verifies the residential surcharge incentive on each applicable shipment.
Demand surcharge incentive: Compares peak and demand charges with the terms and schedules applicable to the billed week.

What you getSee sample findings, claim tracking and estimated recovery before deciding whether to proceed.

What the audit produces.

Each example shows the audit rule, the expected charge under the agreement, the billed amount and the difference.

01FindingsEvery line re-rated against the agreement, weeklyIllustrative data

Example audit findings showing the rule, the expected charge under contract, the amount billed, and the variance.
Rule	Service	Zone	Weight	Expected	Billed	Variance
EARNED_DISCEarned discount	Ground Commercial	5	12 lb	$9.84	$14.21	+$4.37
FUEL_SHORTFALLFuel	Ground Residential	4	7 lb	$2.61	$3.34	+$0.73
DIM_WRONG_DIVISORDIM divisor	Ground Commercial	6	18 lb	$16.40	$22.07	+$5.67
DAS_CATEGORY_MISMATCHDAS category	Home Delivery	7	3 lb	$4.15	$7.40	+$3.25
DUP_CROSS_INVOICEDuplicate, cross invoice	Next Day Air Saver	3	2 lb	$0.00	$31.88	+$31.88
ACCESSORIAL_SHORTFALLAccessorial	Ground Commercial	2	26 lb	$3.95	$6.75	+$2.80
GSAV_DISCGround Saver discount	Ground Saver	5	1 lb	$5.62	$6.39	+$0.77
Variance on the lines shown						+$49.47

Every finding carries the arithmetic behind it: the rule, the terms it read from your agreement, the expected charge, the billed charge and the difference. A finding you cannot check is a finding you cannot take to a carrier.

02Late trackerEvery tracking number against the commitment for its service and laneIllustrative data

3Claim readyActive guarantee. Filed inside the window.

1Contract claimNo public guarantee. Recoverable under your own agreement.

1No guaranteeNot refundable. Measured as negotiation evidence.

1Window passedFiled late is worth nothing. This is why it runs weekly.

Example late deliveries, each sorted by whether it is a tariff claim, a contract claim, negotiation evidence, or outside the filing window.
Service	Committed	Delivered	Late by	Outcome	Claim value
Next Day Air Early	Tue 08:00	Tue 10:42	2h 42m	Claim ready	$68.40
Next Day Air Saver	Wed 15:00	Thu 09:15	18h 15m	Claim ready	$41.20
2nd Day Air A.M.	Thu 12:00	Thu 16:38	4h 38m	Claim ready	$29.75
Ground Commercial	Mon	Wed	2 business days	Contract claim	$14.05
Home Delivery	Fri	Mon	1 business day	No guarantee	n/a
Next Day Air	Mon 10:30	Mon 14:02	3h 32m	Window passed	$52.60

UPS gives you 15 calendar days to file a guarantee claim. A claim that is correct on the merits is worth nothing the day after the window closes, which is why the tracker runs weekly and files automatically rather than at month end.

Estimate potential recovery

Three to five percent of monthly parcel spend is the planning range for recoverable billing error. Move the slider to your monthly parcel spend.

Recoverable estimate3 to 5% of spend

Monthly parcel spend $180,000

$64,800–$108,000

Recoverable in a year at $180,000 a month. A planning range, not a quote.

Per month$5,400 to $9,000

Per quarter$16,200 to $27,000

Per year$64,800 to $108,000

What is in this number, and what is not

The band is recoverable billing error: missing earned discounts, duplicate billing, invalid address corrections, delivery area and dimensional charges that should not have applied, fuel shortfalls, and late deliveries on services that still carry an active guarantee.

It excludes structural overspend, meaning charges billed correctly under a contract that should have been written differently. That is usually the larger number and it is recovered by renegotiating, not by filing.

Your real figure comes from your own invoices. The first look is free and tells you which half of this your money is sitting in.

Why usWe work for shippers and receive no compensation from carriers.

What makes this different.

Rated against your agreement, not a rate card

Each check uses a term from your signed agreement or its amendments. That lets us identify agreed discounts that are missing from your invoices.

Weekly fuel calculations

ebb Logic™ recalculates fuel using the discounted transportation charge, eligible accessorial charges, the weekly index for the service, and your contracted fuel concession. It then compares that amount with the invoice.

Small errors checked too

ebb Logic™ checks each surcharge against the incentive for that service and flags missing credits regardless of size. Small errors can add up when they repeat across many shipments.

Missing terms identified

A discount may cover one service but leave another at published rates. We identify these gaps and calculate their cost so you can decide whether to renegotiate them.

Why this orderWe review your agreement and shipment data before recommending changes.

How this actually runs.

Extract the agreement
ebb Logic™ extracts the tier table, service incentives, minimum charges, DIM divisors, rate cap and accessorial concessions from your UPS agreement and amendments. A person checks each value before it is used.
Week 1
Load the billing
ebb Logic™ reads detailed UPS billing files available from the billing portal or on request. No software installation is needed.
Week 1
Run the fourteen rules
ebb Logic™ runs fourteen rules against each invoice line and your agreement. Findings show the shipment, charge, relevant term and calculated difference.
Week 2
File claims and report contract issues
Our team files eligible claims from the findings before the deadline and reports contract issues separately as possible negotiation requests.
Ongoing

Common questionsContact us if your question is not listed. We can help you assess whether the service fits your needs.

Questions shippers ask first.

How is a UPS invoice audit different from a general parcel audit?

UPS billing has carrier-specific tier, service and charge rules. Fourteen of the thirty active audit rules in ebb Logic™ check UPS portfolio tiers, ground incentives, DIM divisors, rate caps, fuel and accessorial concessions against your agreement.

Can you catch a UPS tier drop?

Yes. ebb Logic™ compares the billed discount with the tier required by your agreement and tracks changes in the revenue used to set it. This distinguishes billing errors from a valid tier change that increases costs.

What do you need from us to start?

Your UPS agreement with any amendments, and line-level billing data, which UPS provides on request or through the billing portal. Read-only access to the billing account works equally well. Nothing is installed, no shipping system is touched, and nothing changes in how you create labels.

Do you file the claims, or do we?

We file eligible claims on your behalf within the carrier deadline and track the response.

What happens when a rule finds nothing?

It is reported as checked with no discrepancy found, so you can see which parts of the invoice were reviewed.

How much does a UPS audit recover?

Our planning range is three to five percent of monthly parcel spend before contract changes. Actual recovery depends on the agreement and billing history. We review your agreement at no cost before estimating the opportunity.

Next doorThese related services may also be useful for your business.

Related work.

UPS contract negotiation

We review your UPS agreement and shipping history to identify terms worth changing, then negotiate with UPS on your behalf. After the new agreement takes effect, we check your invoices to confirm that the agreed rates and discounts are being applied.

For shippers reviewing their UPS rates and terms 02

Parcel audit

A parcel invoice audit checks for billing errors and contract compliance. ebb Logic™ reviews service failures, duplicates, address corrections and surcharges, then checks each charge against your discounts, tiers, minimums and accessorial terms. It runs every week, so problems are caught soon after they begin.

For shippers who want their invoices checked against their carrier agreement 03

Claims filing

Loss and damage claims prepared, filed, and tracked to resolution, including the documentation requirements that get most claims denied.

For shippers writing off loss and damage as a cost of doing business

Request a free contract review.

Send your agreement for a written review of potential savings and recommended next steps.

Get a free contract evaluation See a sample audit first Email info@ebblogic.com

Or call 888-356-4421

Free, and no obligation. A written evaluation back inside 48 hours. No fee unless we find documented savings. How we handle your documents

Your current agreement, any carrier
One recent invoice, if you have one
A written evaluation back inside 48 hours