FedEx Launches Easy Returns Service

FedEx is rolling out a new service this summer that could significantly reshape how businesses and consumers handle returns. FedEx Easy Returns, launching at 3,000 locations nationwide—including FedEx Office and Kohl’s—will allow customers to return items without boxes or labels. This innovation is a win-win for both consumers and merchants navigating the ever-growing world of e-commerce.

What Is FedEx Easy Returns?

FedEx Easy Returns eliminates the two biggest pain points of returning items: packaging and printing. Instead of printing a return label and boxing up the item, customers will simply show a QR code (provided by the merchant) at a participating drop-off location. FedEx handles the rest.

“We’re removing friction from the returns process while helping merchants recover products faster and more efficiently,” said Ryan Kelly, VP of FedEx Express, in FedEx’s official press release.

What This Means for Parcel Shippers

This service presents several key benefits for businesses shipping and receiving parcels:

Returns will be routed through a FedEx reverse logistics facility, enabling faster product recovery and potentially getting inventory back on shelves or resold sooner.

By eliminating the need for branded return boxes and printed labels, businesses can lower return shipping costs and reduce their environmental footprint.

A hassle-free, no-box/no-label return process boosts brand loyalty—especially for online retailers competing on customer convenience.

Backed by Blue Yonder’s supply chain technology, this solution is scalable for high-volume return seasons, such as post-holiday surges.

Looking Ahead

FedEx Easy Returns puts FedEx in direct competition with similar offerings from UPS and Amazon. However, its wide network and logistics expertise give it a compelling edge. As e-commerce continues to grow, the ease and efficiency of returns may become as important as fast shipping.

More details provided in FedEx Press Release: FedEx Easy Returns